Privacy Policy

Last Updated: June 23, 2026

Process Integration, Inc. ("Process Integration," "PI," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information submitted through our website, social media advertisements, lead forms, event registrations, email campaigns, contact forms, phone calls, and other business communications.

By submitting your information to us, including through Meta, Facebook, Instagram, LinkedIn, TikTok, Google, or other online lead form, you agree that we may collect and use your information as described in this Privacy Policy.

1. Information We Collect

We may collect personal and business contact information that you voluntarily provide, including:

  • Name
  • Company name
  • Job title
  • Email address
  • Phone number
  • Mailing address or business location
  • Industry or application type
  • Project details or areas of interest
  • Event registration details
  • Dietary restrictions or accessibility needs, when relevant to an event
  • Any other information you choose to submit through a form, email, phone call, or message

We may also collect certain technical information when you visit our website or interact with our digital advertisements, including:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Referring website or platform
  • Approximate location data
  • Cookie, pixel, or tracking data related to website usage and advertising performance

2. How We Collect Information

We may collect information directly from you when you:

  • Submit a website contact form
  • Complete a social media lead form
  • Register for an event, demo, or open house
  • Request information about our products or services
  • Subscribe to emails, newsletters, or updates
  • Contact us by phone, email, text, social media, or in person
  • Interact with our advertisements or website

We may also receive information from third-party platforms or service providers when you submit information through their systems, such as Meta, Facebook, Instagram, LinkedIn, Google, or other advertising and lead-generation platforms.

3. How We Use Your Information

We may use your information to:

  • Respond to inquiries
  • Contact you about products, services, demos, events, or business opportunities
  • Add you to our customer relationship management system or contact list
  • Send marketing emails, newsletters, event invitations, or company updates
  • Schedule meetings, calls, site visits, or demonstrations
  • Provide quotes, proposals, or project information
  • Improve our website, advertising, and customer communications
  • Measure the performance of our marketing campaigns
  • Comply with legal, regulatory, and platform requirements
  • Protect our business, systems, employees, customers, and website users

4. Marketing Communications

If you provide your contact information, we may use it to send you business-related marketing communications, including emails about automation solutions, robotics systems, events, product updates, service offerings, and company news.

You may opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly at:

Email: sales@processintegrationinc.com

Even if you opt out of marketing communications, we may still contact you for non-marketing purposes, such as responding to an active inquiry, fulfilling a request, managing an existing business relationship, or providing important administrative notices.

5. Phone Calls and Text Messages

If you provide your phone number, we may contact you by phone regarding your inquiry, project, event registration, or business interest.

We will only send marketing text messages where permitted by law and, when required, only after receiving appropriate consent. Consent to receive marketing text messages is not a condition of purchasing any product or service.

You may opt out of text messages by replying STOP or by contacting us directly.

6. Sharing of Information

We do not sell your personal information.

We may share your information with trusted service providers and business partners who help us operate our business, including:

  • CRM and sales software providers
  • Email marketing platforms
  • Website hosting providers
  • Advertising platforms
  • Event registration tools
  • Analytics providers
  • IT and cybersecurity service providers
  • Vendors or partners involved in responding to your inquiry, when appropriate

These parties may only use the information as needed to provide services to us or to support the purpose for which you submitted your information.

We may also disclose information when required by law, legal process, regulation, court order, or to protect our rights, property, business operations, customers, or employees.

7. Social Media and Advertising Platforms

When you submit information through a social media lead form, such as a Facebook, Instagram, LinkedIn, TikTok, or similar form, your information may also be collected and processed by that platform according to its own privacy policy and terms.

We are responsible for how we use the lead information we receive from those platforms. We use that information in accordance with this Privacy Policy.

We may also use cookies, pixels, tags, and similar technologies to measure ad performance, understand website traffic, and deliver relevant advertising.

8. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to:

  • Improve website functionality
  • Understand visitor behavior
  • Measure advertising performance
  • Retarget website visitors with relevant advertising
  • Analyze campaign effectiveness

You can adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.

9. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to maintain business records, manage customer relationships, comply with legal obligations, resolve disputes, and enforce agreements.

If you request removal from our marketing list, we may retain limited information necessary to honor your opt-out request.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of your information.

11. Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Opt out of marketing communications
  • Object to or restrict certain uses of your information
  • Request information about how your information is shared

To make a privacy request, contact us at:

Email: sales@processintegrationinc.com

Mailing Address: Process Integration, Inc., 11500 Progress Ln, Princess Anne, MD 21853

We may need to verify your identity before fulfilling certain requests.

12. Children's Privacy

Our website, advertisements, and services are intended for business and professional audiences. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.

13. Third-Party Websites

Our website, emails, advertisements, or social media pages may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those third-party websites. You should review their privacy policies before submitting information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date. Your continued use of our website or submission of information after updates are posted means you accept the revised Privacy Policy.

15. Contact Us

For questions about this Privacy Policy or how we handle personal information, please contact us:

Process Integration, Inc.
11500 Progress Ln
Princess Anne, MD 21853

Email: sales@processintegrationinc.com
Phone: 800-800-4336

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